Covid-19, What’s up ?

Covid-19, What’s up ?

Information Coronavirus

Exceptional measures following the postponement of campsites opening dates in France // Date of first online publication on March 17, 2020 - Last update on April 15, 2020 //

Information Covid-19

Dear customers, the current health context requires us to take precautions in order to preserve everyone’s health. La Bastiane team must take the necessary measures to ensure the safety of its vacationers. The French government announced on Monday April 13 that the containment period should be extended and that public service establishments (such as campings) will remain closed until May 11, 2020.

” La Bastiane cannot therefore accommodate any people until May 11th at least, according to decree. Our estimated opening date has not been determined and will be communicated to you later, depending on the evolution of events.”

For impacted stays, ie between April 11th and May 11th, we offer you the opportunity to save the amounts already paid in the form of credit for a new reservation in our campsite for the 2020 or 2021 seasons. This voucher has a validity period of 18 months maximum. If it is not used within this period, it may be subject to a refund at the customer’s request.

Nowadays, note that stays planned after May 11th 2020 are not affected by this order. If you still want to cancel your reservation, the cancellation conditions remain unchanged:

  • If you have taken out cancellation insurance, the refund may be done by the insurance provided that the reasons for the cancellation are covered by the guarantees. You can consult the terms of contract and file your cancellation loss claim online.
  • If you have not taken out cancellation insurance, no refund will be granted. The cancellation of the stay must be made by mail to info@labastiane.com, a confirmation of cancellation will be sent to you in return and the sums paid will be kept by the camping. Upcoming regulations, due in the context of payment in 3x free of charge will be canceled.

We are available by email or phone if you have any requiries. Take care of yourself and your loved ones.

See you soon at La Bastiane!

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